Your voice is important to us!
FEEDBACK FROM SURVIVORS WHO HAVE ACCESSED OUR SERVICE -
'Enabled me to speak about my experiences'
'I am more able to go out and about without undue fear'
'I can sleep better and I feel more confident about myself'
'You have supported and listened to me'
'I was able to talk through the trauma and discover ways to manage it'
'I never felt uncomfortable or worried about appointments - which in the past I had done with other services'
'Service was great'
'I understand now that I always have options and shouldn't feel trapped'
'Support workers listen to you without judging, offering you the best steps forward'
'WHAT HAVE WE DONE WELL?' 'LISTENED TO ME'
In May we contacted you to ask you to participate in our client consultation. This is because we want our service to reflect your needs.
We listened to you.
85% of respondents expressed interest in group work. We are now piloting our survivors group. The survivors attending have agreed group rules, a structure and ideas for the sessions.
We have also held several research focus groups in which external researchers have explored positive and negative experiences of accessing support from a variety of agencies and organisations.
We introduced feedback postcards. These are anonymous and you can tell us what we have done well, what we could do differently and what you feel your achievements are whilst working with us. These can be found in our Women's Centre (next to the comments box), in our Men's Room (on the coffee table), you can ask your support worker for one, or you can contact us and ask us to post one to you.
We want to hear from you. You have the power to shape the future of and develop our service with us.